I’m an IT operations and infrastructure professional with more than 20 years of experience, combining hands-on technical expertise with people-focused leadership.

My career started in IT support and evolved through system administration and infrastructure engineering into technical leadership. That background still shapes how I work today: pragmatic, technically involved, and focused on solving real operational problems rather than adding unnecessary complexity.

In recent years, I have led multidisciplinary IT teams across support and infrastructure, including a team of 3 helpdesk engineers and 5 system engineers. My focus has been on building reliable day-to-day operations, strengthening ownership within teams, improving monitoring and documentation, and creating a better service experience for users and the business.

I’m comfortable operating between people, process and technology. I can discuss priorities and service quality with stakeholders, coach engineers and support staff, and still dive into a technical issue when needed. I believe good IT leadership means understanding what happens on the floor—not managing it purely through reports and meetings.

My experience covers IT support, infrastructure, Microsoft environments, cloud technologies, monitoring and operational service management. More recently, I have also expanded into industrial automation support within an operational technology environment.

My preferred next step is a leadership role in IT support or service operations, particularly as a Helpdesk / Service Desk Team Lead or within Incident Management. These roles align closely with what I enjoy most: leading people, taking ownership of operational issues, improving service quality, and keeping IT operations running effectively.

What you can expect from me is straightforward: ownership, reliability, clear communication, technical credibility and a no-nonsense approach to getting things done.

Kilobit BV – Leugenberg 167, 2180 Ekeren – BE0789960773 – 0789.960.773

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